FREQUENTLY ASKED QUESTIONS
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Holiday Returns & Delivery Cut-Off Dates
The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.
Extended Holiday Returns Policy:
All in-store and online purchases made between 7th November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.
Order Cut-Off Dates:
*Please Note: All times listed are in Local Time
Express Delivery:
Important to note: In order to have access to a full range of stock, we ship some orders from our Australian warehouse to ensure you don't miss out on anything. Orders shipped from the Australian warehouse may take up to 10 business days, so we strongly suggest ordering in advance to make sure you receive your order on time in the event that it is dispatched from Australia.
*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of UGG.
From everyone at UGG, we wish you a very happy holiday and new year.
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Delivery Information
Our delivery options, timeframes and costs are as below:
IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays).
*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of UGG.
Dispatch Information:
Orders shipped from the Australian warehouse may take up to 11 business days. We do our best to fill your orders from our New Zealand warehouses, but there are occasions when we fulfil from our Australian warehouses to ensure that you don’t miss out on anything you’ve ordered.
Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.
Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that the courier has the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.
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How do I track my order?
Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery.
Your tracking number will become active once the driver has picked up and scanned your parcel. See our Delivery Timeframes to estimate the arrival of your order.
If you have not received an email with tracking details, it just means we're still packing your order and it's yet to be dispatched from our warehouse.
Alternatively, click 'track my order' below and enter your tracking number for delivery updates.
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How do I return my order?
1. Ensure return conditions are met
Before booking your return online, check that your item meets our returns conditions below.
- Item(s) were purchased within the last 30 days
- Item(s) must be unused, unwashed, or otherwise undamaged
- Item(s) are in original packaging with original hang tags attached
If you believe your item may be faulty, please view this article. If you have received the wrong order or your item has arrived damaged, please view this article.
2. Package your return
Place the return into a satchel or box so that the product arrives protected and undamaged. Alternatively, the original mailer or a reusable shopping bag can be turned inside out.
3. Book your return
Once packaged safely, click here to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
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Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
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Entering your order number: Your order number will start with UGGNZ. Do not include the # or any other symbols.
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Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you.
What's next?
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
Read full article
The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.
Extended Holiday Returns Policy:
All in-store and online purchases made between 7th November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.
Order Cut-Off Dates:
*Please Note: All times listed are in Local Time
Express Delivery:
Important to note: In order to have access to a full range of stock, we ship some orders from our Australian warehouse to ensure you don't miss out on anything. Orders shipped from the Australian warehouse may take up to 10 business days, so we strongly suggest ordering in advance to make sure you receive your order on time in the event that it is dispatched from Australia.
*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of UGG.
From everyone at UGG, we wish you a very happy holiday and new year.
Read full articleOur delivery options, timeframes and costs are as below:
IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays).
*Please note that delivery timeframes are estimates only and may vary with peak sale periods, possible courier delivery issues and other influences beyond the control of UGG.
Dispatch Information:
Orders shipped from the Australian warehouse may take up to 11 business days. We do our best to fill your orders from our New Zealand warehouses, but there are occasions when we fulfil from our Australian warehouses to ensure that you don’t miss out on anything you’ve ordered.
Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.
Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that the courier has the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.
Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery.
Your tracking number will become active once the driver has picked up and scanned your parcel. See our Delivery Timeframes to estimate the arrival of your order.
If you have not received an email with tracking details, it just means we're still packing your order and it's yet to be dispatched from our warehouse.
Alternatively, click 'track my order' below and enter your tracking number for delivery updates.
1. Ensure return conditions are met
Before booking your return online, check that your item meets our returns conditions below.
- Item(s) were purchased within the last 30 days
- Item(s) must be unused, unwashed, or otherwise undamaged
- Item(s) are in original packaging with original hang tags attached
If you believe your item may be faulty, please view this article. If you have received the wrong order or your item has arrived damaged, please view this article.
2. Package your return
Place the return into a satchel or box so that the product arrives protected and undamaged. Alternatively, the original mailer or a reusable shopping bag can be turned inside out.
3. Book your return
Once packaged safely, click here to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
- Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process.
- Entering your order number: Your order number will start with UGGNZ. Do not include the # or any other symbols.
-
Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you.
What's next?
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
Read full article